The Deutsche Bahn Passenger Rights Form has served as a means to get refunds for train delays for many years now. The goal of the optimization was to make the form as accessible as possible without changing the basic layout – mainly because the design needs to be consistent with the printed form to allow it to be automatically processed. And yes, i agree that we need an online version. Still there still are PDF files that need to meet the BITV (or WCAG) criteria.
The most important criteria for the accessibility of PDF documents and forms are:
The source document was created in InDesign initially designed for printing.
I have worked for German authorities and government institutions quite a lot – they are required to offer their websites and services in a barrier-free manner by law. For example, I developed the BITV-compliant design of Jobbörse – Bundesagentur für Arbeit , which received an award for accessibility at the time. So I know pretty well which requirements for structure and interface design have to be considered. Revising a PDF form seems very technical for a UX designer – but I find working with restrictions particularly challenging.
Text in: Deutsch